Summary
Instructions to resolve unknown device appearing labeled Hardware ID BTH\MS_BTHPAN after installing Windows Server 2019 or 2022 and all drivers for IntelĀ® NUC8i3/v5/v7PN products.
Description
After installing Windows Server 2019 and all available drivers, an Unknown Device appears in Device Manager.
Resolution
Perform the following steps to install drivers for the unknown device:
- Open Device Manager and double click the unknown device
- Click the Details tab
- Click the dropdown and select Hardware Ids
- Confirm that the Hardware ID is BTH\MS_BTHPAN
- Click the Driver tab
- Click Update Driver > Let me pick from a list of available drivers on my computer > Bluetooth, then click next
- Select Microsoft from the Manufacturers list on the left, select Personal Area Network Service from the list on the right
- Click Yes on the “Update Driver Warning” dialog that appears